FAQ


ITEMS

What is the availability of the items?

All items listed online are also available in-store. If you wish to double check whether a particular item or size is available, please contact us by telephone, email or on our “Contact Us” page.

How accurate is colour display on the Internet?

Each product is photographed in a unique way, and we try to display colors as true to life as possible. However, it is possible that colors may vary slightly from one device to another.

 

ORDERS AND GIFTING

How do I place an order?

Once you have decided on a style, select the size you need (if available) and click “Add to Cart”. You can access your shopping cart on the top right of the screen and check out at any point.  

Do I need to create an account to shop online?

You do not need to create an account to shop online and can simply provide an email address to receive updates on your order. However, by creating an account you can join our loyalty program for special promotions and most up-to-date information about the brand.

Who do I contact for assistance with my orders?

Please contact us by telephone, email or on our “Contact Us” page. We will try to respond as soon as possible.  

Item is out of stock, what can I do?

We suggest you contact us by telephone, email or on the “Contact Us” page to enquire whether the item will be re-stocked. If it will be replenished, we can add you to our waiting list.

What if the item is faulty?

We stand behind our product. If for some reason you feel that the item is faulty, please send us an email to customerservice@qipology.com with 4 to 5 images of the item and its faulty areas clearly shown, along with the order number and we will contact you with the next steps.   

Can I use a gift card online and in-store?

Yes, all Qipology gift cards can be used online and in-store with the gift code.

Can my order be gift wrapped?

Should you be purchasing the item as a gift, please let us know at checkout under “add notes” if you would like to gift wrap and add a personalized message card.

 

If I give a gift to someone, can the recipient exchange or refund it?

Yes, if the product complies with our refund and exchange policy, we will accept the return or exchange. The refund will be paid back to the account of purchaser. For an exchange, the item must be of an equivalent or superior value and the difference in price should be paid by the purchaser or the gift recipient. You may refer to our “Delivery and Returns” page. If you need further assistance, please contact us by telephone, email or on our “Contact Us” page.

 

DELIVERY

Where do you delivery to?

We deliver worldwide with the exception of Russia and Ukraine. You may select your shipping destination at checkout.

How much is delivery?

We offer free delivery for orders within Hong Kong, Macau and Mainland China. For ready-to-wear orders, we charge a flat rate of HKD 120 for SEA region and HKD 280 for rest of the world. For custom bridal orders, we charge a flat rate of HKD of 280 for SEA region and HKD 400 for rest of the world.

How long will delivery take?

For Hong Kong, Macau and Mainland China orders, we typically ship via SF Express. Please allow 2 – 5 days for delivery. For oversea orders, the courier choice will depend on destination. Please allow 12 – 15 days for delivery, subject to custom clearance. Our business days are Monday to Friday (except public holidays).

Will I be able to track my order?

We ship out using Hong Kong Speed Post, SF Express or DHL depending on location. A tracking number will be sent to your email upon shipment.

Do I have to pay tax and duties?

Your order may be required to pay customs and import duties upon arrival of the goods into your country. Please note that Qipology is not responsible for any taxes or duties the customs office may charge you and payment will be necessary in order to release your order from customs.  We will also not be responsible for any delays caused by destination customs clearance processes or any situation or circumstance which is not within our control. For enquiry on how much tax will cost, please contact local authorities.

Can I choose in-store collection?

It is possible to collect the items you have ordered online in-store. Please note that we will only allow collection of the order by showing a print out or a soft copy of the order confirmation.

 

PAYMENT

Which payments are accepted online?

You can pay for your online purchases with a credit card. We accept MasterCard, Visa and PayPal. You are required to enter your credit card details, its expiry date, and security code on the payment page.

Do you accept international credit cards?

Yes, we accept international credit cards.