FAQ


DRESS & TIMELINE:

 

How long does production take?

All our pieces are custom made and production lead time will vary depending on the complexity of any customization and the availability of fabrics associated with the order. Production usually takes between 4 – 8 weeks for an existing style shown online but a rush order option at a surcharge is also available. For any pieces that are custom made from scratch (ie. from design to sourcing fabrics to production to alteration), please allow 4– 6 months.  

 

What is the process for a custom made dress if I am based in Hong Kong?

Your initial appointment will include an hour session with our designer to understand your style requirements, occasion, budget etc. and for you to try on our collection and be measured. Prior to production, we will send through a design brief for you to confirm all details are correct. Fitting sessions will take place after your dress arrives where we include one free alteration.  Any changes required beyond that as well as changes that need to be made to the silhouette (that differs to the original agreed design), will be at an additional cost.

 

What is the process for a custom made dress if I am not based in Hong Kong?

We highly advise you to email us so we can understand and better facilitate what you’re looking for in a dress. Once you’ve decided on the style, color and details let us know so we can then create a design brief for you to confirm all details. A measurement form will also be sent your way where you’ll be providing us with your measurements. Our measurement guide can be found here. If you do have any uncertainties on how to measure, we can also go on a video call to explain.

 

What is the price range of your dresses?

All our pieces are custom made and begin from HKD 3,300 (USD 425) for a simple cocktail dress. A more complicated and embellished piece will begin from HKD 5,000 (USD 640). 

 

Do you provide rental services?

Unfortunately, we do not offer rental services on any of our products.

 

 

APPOINTMENTS:

 

Where are you located?

We have a showroom located at 1701, 17F L Plaza, 367 – 375 Queen’s Road Central, Sheung Wan, Hong Kong. 

If you are not located in Hong Kong, don’t fret! We have been serving customers from all over the world, typically done via phone, email, text etc. 

 

How do I schedule an appointment?

All our appointments must be scheduled as we would like to ensure you receive one-on-one undivided attention. Booking, changing or cancelling an appointment can be done here or via email at info@qipology.com. Alternatively, you can also call or WhatsApp us at (852) 9812 9214.

 

What can I expect from an appointment?

Your appointment will typically last one hour.

Once you arrive at your appointment, we will first understand the basics: the purpose of the dress (tea ceremony, evening banquet, first dance, cocktail party), what style and color you’re looking for, and when you’ll be needing it for. We will them guide you through our gown collection to select pieces for you to try on.

 

Is there any appointment / trial fee?

First appointments are free of charge and we do not limit to the number of pieces you can try on as we truly believe your experience should be memorable and fun!

 

What should I bring to the appointment?

We suggest that you bring or wear nude undergarments, shapewear if you decide to wear them and shoes at the desired height.

 

 

DELIVERY & RETURNS:

 

Do you ship internationally?

Yes! We offer international shipping at a flat rate of USD 50.

Your order may be required to pay customs and import duties upon arrival of the goods into your country. Please note that Qipology is not responsible for any taxes or duties the customs office may charge you and payment will be necessary in order to release your order from customs.  We will also not be responsible for any delays caused by destination customs clearance processes or any situation or circumstance which is not within our control.

 

Will I be able to track my order?

We ship out using Hong Kong Speed Post or SF Express depending on location. A tracking number will be sent to your email upon shipment.

 

What is your returns policy?

We include one free alteration however all shipping costs (to & fro) will not be borne by us.  

As all our pieces are made-to-order just for you, should you do decide to return your order, you can return it for a partial refund where we will charge a 50% restocking fee. This will be deducted from your refund. The item must be returned within 7 days of receipt, must be new, unused and unworn with the brand tag still attached at the same place as originally sent. Send an email to customerservice@qipology.com with heading “RETURNS” and we will let you know the next steps.

 

What if the item is faulty?

We stand behind our product. If for some reason you feel that the item is faulty, please send us an email to customerservice@qipology.com with 4 to 5 images of the item and its faulty areas clearly shown, along with the order number and we will contact you with the next steps.   

 

Can I cancel my order?

Yes, you are able to cancel your order within 2 hours of purchase. If you would like to cancel your order, please email us immediately with your order number and your cancellation requests.