HOW IT WORKS:
Customising is easy and absolutely the fun part!
All styles already shown on our Site can be customised be it colour, size, dress length or even material. Just email us and we can work on it together. If you see a picture of a style you like, you are also welcome to send the picture to us as a reference and we can see what we can do from there!
Please note that fabrics as shown on the website may be unavailable as we do not hold inventory, but our team will work extremely close with you to give you alternative options until you find a fabric you love.
TAKING YOUR MEASUREMENTS:
Please refer to the How to Measure page for step by step guidelines on how to take your measurements! Alternatively, if you are based in Hong Kong, we can come to you to help you with the measurements. Simply email us at firstname.lastname@example.org to set up an appointment.
For group orders, it is best to place your order together so we can ensure the dresses will be the same color and cut from the same batch of fabric as fabric colors may vary.
As each piece is ‘made to order’ and customized just for you, it means that each piece is created brand new. As a result, please note delivery is dependent so to be on the safe side, please allow at least 4 weeks including production and delivery. “Express” options are available, but at a surcharge of USD 50 per item.
EXCHANGES AND RETURNS:
If you are unsatisfied with the garment, we accept exchanges and returns at a 50% restocking fee as each piece is customized. These are accepted as long as the requests are done within 7 days of the receipt of goods under the below conditions. This is your checklist:
To proceed with the return or exchange, please email us at email@example.com. Please include your order number, return item and reason for return and we will respond with a Return Form and RA Number and further instructions. All products must be returned to us within 7 days (Hong Kong/ Macau) and 14 days (everywhere else) upon receiving return instructions. Once your return is received they will be inspected. Once approved, you will be notified of returns processing times issued in the same form as the original payment if they are approved. Should there be cases of rejection, we will email and let you know.
Unfortunately, unless an item is confirmed to be faulty, we are unable to refund on postage and “express” fees. The delivery fees for return of goods will be borne by customers. Please keep the proof of delivery until refund is fully completed.
We are unable to cancel any placed orders unless done within 2 hours of when the order was placed. Please refer to our returns policy.
All our garments are checked by our quality control team before they are sent to you. However should there be cases where the garment arrives damaged or faulty, please contact us immediately and we will resolve this for you, in the best way possible. We will look at this on a case to case scenario. Please note that damage as a result of wear and tear is not considered to be faulty.